Privacy Policy

This Privacy Policy describes how The Phoenix Mercantile ("we," "us," or "our") collects, uses, and discloses your information when you visit our website www.thephoneixmercantile.com (the "Site") or make a purchase from us.

Information We Collect

We collect several different types of information for various purposes to improve your experience on our Site and with our services.

• Information You Provide Directly:
  • Contact information: Name, email address, phone number, billing address, shipping address.
  • Payment information: Credit card details (collected securely through a third-party processor).
  • Account information: Username and password if you create an account.
  • Transaction information: Details about your purchases.
  • Feedback and reviews: Any comments or reviews you submit.
• Information Collected Automatically:
  • Device information: Your web browser, IP address, time zone, and some cookies installed on your device.
  • Browsing information: The web pages you view on our Site, search terms used, and how you interact with the Site.

How We Use Your Information

We use the information we collect for various purposes, including:

• To fulfill your orders and process payments.
• To send you order confirmations, shipping updates, and promotional emails (with your consent).
• To personalize your experience on the Site.
• To improve our Site and services.
• To analyze trends and customer behavior.
• To prevent fraud and maintain security.

Sharing Your Information

We share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis. These third parties are obligated to protect your information and use it only for the purposes we provide.

We may also disclose your information if required by law or to protect our rights and property.

Your Choices

• You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any email.
• You can manage your cookie preferences on our Site.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements.

Contact Us

For more information about our privacy practices, or if you have any questions, please contact us by email at info@thephoenixmercantile.com or by mail using the address below:

The Phoenix Mercantile

3925 Monroe Road

Charlotte, NC 28110 

Last updated March 2024